Refund Policy

If you are not satisfied with your Pro membership purchase, you may request a refund within 7 calendar days from the original purchase date, provided the following conditions are met:

To request a refund, please contact us at support@prepamigo.com with the following details:

• Your full name and registered email address
• Date of purchase
• A brief explanation of your refund request

We typically respond within 24 hours. Based on our current email volume, response times may vary, but in most cases you will receive a reply within 3 business days. If you contact us more than 7 days after the charge, accidental purchases are generally still eligible for a refund.

Pro memberships on PrepAmigo are sold per exam (currently CELPIP General and PTE Core, with more exams to come). Each membership unlocks only the exam it is named for: practice, mock tests and AI scoring for that exam, and nothing for any other exam. Buying a membership for one exam does not grant access to another.

Please check which exam you are purchasing before you pay. Each membership is billed and refunded on its own, but the usage limits in Section 1 are shared: question and mock test attempts from every exam on your account are added together. If you subscribed to the wrong exam by mistake, contact us at support@prepamigo.com within 7 days of purchase and we will handle it under this policy.

Refunds will not be granted in the following situations:

• Requests made after the 7-day period has expired
• Accounts that exceed 10 Question attempts OR 2 Mock Test attempts in total across all exams
• Dissatisfaction due to scores or exam results
• Account abuse or sharing (in violation of our Terms of Service)

If you have been charged multiple times or notice an unauthorized transaction, please notify us immediately. Upon verification that the charge was duplicate or fraudulent, we will issue a full refund.

If you have any questions about this Refund Policy, please contact us: